Dialogues Are A Girl’s Best Friend

Posted on | March 5, 2010 |

By Christine Ryder
Unless you’ve been living under a rock only Harry Winston could afford or ignoring posts by one of my partners in crime, you’ve seen the statistic touting “85 percent of all brand purchases are made by women.” But did you know that 85 percent translates to something like $7 TRILLION in spending power?

Chicks rule.

Many of the advertisers wooing them, however, do NOT.

Roughly 91 percent of women think advertisers don’t really understand them. That may have something to do with only 3 percent of creative directors actually being women. Or, it could be that brand managers often use a “focus group of one” to determine their marketing strategy. Or maybe it’s just that the typical demographic stereotypes are total bunk. (I’ll say ‘D’ – All of the above.)

Think I’m kidding? See for yourself. Mom Logic posted some of the worst of the worst in an effort to shame brands into higher standards.

The demographic dichotomy is that designing marketing to make men happy may, in fact, alienate all of your female consumers.

Case in point, Burger King(R) has missed the mark by targeting their ads to the lowest common denominator, yet their CEO recently “discovered” that women were a huge segment of their consumers. (Insert sarcasm here.) Weird, huh?

I have one word to describe a recent ad aimed at kids and moms for BK’s SpongeBob meal prize… FAIL.

Conversely, successful advertising to women can actually better serve your male consumers as well.

So, how do we engage this audience of material girls wielding their wealth willfully? The conversation with them has to match the Elasticity of the demographic itself. Women have been stretching boundaries for centuries. Isn’t it time you join them?

Clearly, it doesn’t take a rocket-scientist, social media guru or both to understand that women are social beings. Yes, on average we talk more (about 3 times as much as men). We (often) ask advice and seek opinions before formulating our own. We (usually) listen to our sisters, girlfriends, daughters, friends, mothers, and female colleagues. We rant (Ask Motrin).

As the saying goes, “If mama ain’t happy, ain’t nobody happy.”

But we also rave, especially to our female posse.

Kelly Skoloda, author of Too Busy To Shop, writes, “Gain the trust of one woman and you gain the trust of all who trust her.”

Social media has become a valued source of information and entertainment for many women. eMarketer published a study done by Blogher and iVillage about the growth of social media at the expense of other media.

Women use social media to gather information, express opinions, discuss topics/brands/ companies/ experiences, connect and share. Women are having conversations online everyday - women who spend $7 trillion a year, women talking about companies, women who are discussing brands.

Brands have the opportunity to engage and delight their female consumers by participating in social media. The rules are simple - just act like a veteran husband:

· Listen attentively

· Ask for input

· Invest TIME with the one(s) you love

This doesn’t just make sense intuitively; it makes cents financially… quite a lot of cents! Reports (.pdf) show that the most socially engaged brands have grown 18% on average over last year.

Women’s friendships – on or offline - are the jewels of our lives.

If you want them married to your brand and your brand only, “put a ring on it,” socially speaking.

We do.

Do you?

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Christine K. Ryder is Director of Conversation Development @ ELASTICITY